Returns and Cancellations
Tutti Bambini is dedicated to offering the highest levels of quality and service. If you are not completely satisfied with any item purchased from the Tutti Bambini website, it can be returned for a refund within 30 days of delivery. You will be responsible for the cost of collection as below:
$100 – $349 $25
$350 – $599 $50
You are entitled to cancel your order or contract with us provided that you notify us before the order is despatched. If you wish to cancel your order then you can do so by visiting www.tuttibambincan.wpengine.com and selecting ‘Contact Us’ completing the required form. Cancellations received after the order is delivered to the courier will be subject to a 30% handling fee.
This shall not affect your statutory rights in relation to faulty products.
GOODS NOT YET SHIPPED
If no goods have been shipped, then we will provide a full refund within 10 working days of receiving your notice of cancellation including any shipping charges you have paid for.
If the goods have been despatched, the goods must be returned in an unused condition, in the original packaging and complete with all original parts and accessories. Please be advised that if the furniture has been assembled, Tutti Bambini cannot accept a return for this item. Tutti Bambini will use nominated couriers and will organise delivery and/or collection. You will be responsible for delivery or collection costs. If you purchased direct with us, please get in touch with us by visiting www.tuttibambincan.wpengine.com and selecting ‘Contact Us’ and completing the required form.
Tutti Bambini will refuse the right to issue a refund and will return the goods to the customer if they are deemed unfit for resale. By informing us that you would like your items to be collected you agree to these terms and conditions
We will make the refund no later than 10 days after we receive the returned item and our Returns Team have inspected the product. We may make a deduction from the refund for loss in value of any goods supplied if the loss is a result of unnecessary handling by you.
For products purchased at third party retailers, please contact the retailer in the event that you wish to return your product(s). To qualify for a refund, the goods must be returned in an unused condition, in the original packaging and complete with all original parts and accessories.
Please note that any faulty product MUST be returned to us in order to qualify for a refund. In order to arrange for a product to be returned, please get in touch with us by visiting www.tuttibambincan.wpengine.com and selecting ‘Contact Us’ or the ‘Help’ button found anywhere on the site and completing the required form and we will discuss your options.
Please note that refunds can take up to 10 days to process once goods have been inspected and fault(s) confirmed.
If you find a fault with your product(s) outside of the 30-day period please get in touch with us to discuss options. We will deal with this type of faulty product on a case by case basis and will always ensure that your statutory rights are not affected.
For products purchased at third party retailers, please contact the retailer in the event that you wish to return your product.
Careful quality control is exercised before our goods leave us. Our carriers will exercise every care in ensuring the goods reach you in perfect condition.
However, should you have any queries please get in touch with us by visiting www.tuttibambincan.wpengine.com and selecting ‘Contact Us’ and completing the required form and we will discuss your options. All cases of damage must be communicated to us within two days of delivery. We cannot accept damage claims which have not been so noted or of which we are notified after this period.
YOUR STATUTORY RIGHTS
Our terms and conditions do not affect your statutory rights.