Frequently Asked Questions
We offer free standard delivery (3-5 working days) on orders over $50. For orders under this amount, we charge $5 for standard delivery.
For our flat pack furniture, in stock items will leave our warehouse within one working day of us receiving your order. If you input your number when ordering, you will receive a text to advise that your delivery is on its way.
We recommend that you have someone that can lift heavy items present for the delivery as the courier will only deliver to your front door.
If you have ordered your item on a pre-order, then the approximate lead time for delivery will be advised on our website. Once the goods become available, they will be dispatched, and you will receive a text message to advise your delivery is on its way.
Our team will send a shipping update email when the goods have been shipped and will contain an order tracking number so please ensure we have a valid email address for you and to also check your mail and spam settings so that you can receive this email.
Should you need more information relating to the delivery process, please get in touch with us by visiting www.tuttibambincan.wpengine.com and selecting ‘Contact Us’ and completing the required form.
We currently only deliver to mainland US.
If you would like to return your product, please get in touch with us by visiting our ‘Contact Us’ section completing the required form.
Please note collection charges based on cost of items being returned:
$100 – $349 $25
$350 – $599 $50
Please check over each part of your item and make sure it is suitable prior to assembly, as we do not collect furniture once it has been built. If you purchased directly through us, please get in touch with us by visiting our ‘Contact Us’ section and completing the required form.
If you purchased through one of our retailers, please contact them directly and they will discuss your options with you.
All returns must be made within 30 days of delivery and items must be in original packaging. For more information please visit our ‘Returns’ section.
If you ordered directly with us and would like to cancel please give us a call and let us know.
If you cancel before your order has been dispatched, you will not be subject to additional charges. For any amendments, please contact us as early as possible and we will do our best to assist.
If you purchased from one of our retailers please contact them so they can advise on your options.
We are really sorry that part of your order is missing. Please do not worry – get in touch with us by visiting our ‘Contact Us’ section or by selecting the ‘Help’ button found anywhere on the site and completing the required form. Our team will then respond and do their best to get this sorted for you.
If you have been sent a different product for your order, we are really sorry for this. Please get in touch with us by visiting our ‘Contact Us’ section or by selecting the ‘Help’ button found anywhere on the site and completing the required form. Please ensure you provide all the required information such as delivery address and order number and an image of the issue wherever possible. Once received our team aims to respond within 24 hours and get this issue resolved for you.
In the rare event that your order has arrived damaged, please get in touch by sending us an email and attaching a photo of the issue. If you also include the part number(s) affected, one of our team will be happy to investigate it for you.
It may be possible for you to order spare parts and hardware for your product. Please send an email or give a call to our customer service team who will require the model and part number(s). Please be advised, all spare parts are subject to availability.
It may be possible to order spare parts for your CoZee products – please contact our customer service team to check availability.
If you would like to place an order directly with us, you can do so using the following methods:
If you have contacted our team and required to make a payment to resolve your query, then we can take a card payment over the phone.
If you cannot make payment via card payment on our website, please get in touch with us by visiting our ‘Contact Us’ section or by selecting the ‘Help’ button found anywhere on the site and completing the required form.
For any orders placed with our retailers, your payment will be made directly to them.